KNITNESTCO Privacy Policy

Privacy notice for customers and visitors of knitnest.cn

Brand	KNITNESTCO
Website	https://knitnest.cn/
Effective date	July 29, 2026
Language	English - website publication version

 

This Privacy Policy explains how trading as KNITNESTCO ("KNITNESTCO," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://knitnest.cn/, purchase our handmade knitted baby blankets and gift products, contact us, or otherwise interact with our services.

1. Who We Are and Scope

KNITNESTCO is operated by , a company organized in China. Our online store is hosted on Shopify and currently offers handmade knitted baby blankets and related gift products to customers in the United States.

Privacy contact email:

This Policy applies to information collected through our website, checkout, customer service email, Shopify Inbox chat, product reviews, order fulfillment, and related services. It does not govern the independent privacy practices of third parties that operate under their own privacy policies.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

· Contact and identity information, such as your name, email address, telephone number, billing address, and shipping address.

· Order and transaction information, such as products viewed or purchased, cart contents, order value, payment status, shipping method, delivery information, returns, refunds, and customer service history.

· Payment-related information. Payments are processed by PayPal and other checkout providers made available through Shopify. We do not intentionally collect or store your PayPal password or complete payment-card credentials.

· Account, communication, and content information, such as messages sent through our contact form or Shopify Inbox, product questions, review content, and any information you choose to provide.

· Device and online activity information, such as IP address, browser type, device identifiers, cookie identifiers, general location derived from IP address, referring pages, pages viewed, searches, clicks, cart activity, and checkout activity.

· Marketing preferences, such as whether you have agreed to receive promotional email and whether you interact with our advertisements.

· Security and fraud-prevention information, such as risk signals, suspected misuse, chargebacks, and information needed to protect the store and customers.

3. How We Collect Information

We collect personal information:

· Directly from you when you browse, place an order, enter checkout details, contact us, submit a review, join a mailing list, or use online chat.

· Automatically through cookies, pixels, log files, and similar technologies when you use the website.

· From service providers and business partners, including Shopify, PayPal, Meta, advertising and analytics providers, review platforms, fraud-prevention providers, and shipping or logistics providers.

4. How We Use Personal Information

We may use personal information to:

· Provide, operate, maintain, and improve the website and our customer experience.

· Process payments, accept and fulfill orders, arrange shipping, provide delivery updates, and handle returns, refunds, disputes, and support requests.

· Communicate about orders, incomplete checkouts, customer service matters, product availability, security, and changes to our policies.

· Send marketing communications when permitted by applicable law and your preferences.

· Measure website and advertising performance, understand customer interests, personalize content, and display or measure advertising.

· Detect, investigate, and prevent fraud, abuse, security incidents, prohibited activity, and violations of our terms.

· Comply with legal, tax, accounting, regulatory, and recordkeeping obligations, and establish, exercise, or defend legal claims.

5. Cookies, Analytics, Reviews, and Advertising

Our website uses cookies and similar technologies for essential store functions, preferences, analytics, fraud prevention, customer support, reviews, and advertising. Based on the services currently detected on our storefront, these technologies include Shopify storefront analytics, Meta Pixel implemented through the OnePixel application, Judge.me review tools, and Shopify Inbox.

Shopify

Shopify hosts the store and processes information about visitors, customers, devices, orders, and website interactions. Shopify may use cookies and similar technologies in accordance with its Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers. Shopify privacy controls are available at https://privacy.shopify.com/en/.

Meta Pixel and OnePixel

We use Meta Pixel, currently implemented through the OnePixel Shopify application, to measure advertising performance and events such as product views, searches, add-to-cart activity, checkout activity, and purchases. Meta may receive device, browser, cookie, online activity, and transaction-related information and may use it according to Meta's Privacy Policy: https://www.facebook.com/privacy/policy/.

Judge.me and Shopify Inbox

Judge.me supports product reviews and may process review content, reviewer details, and technical information. Shopify Inbox supports online customer chat and processes the information you submit in a conversation, including contact details where provided. These providers process information under their respective terms and privacy notices.

You can control cookies through your browser and through any cookie banner or data-sharing opt-out tools made available on our website. Blocking some cookies may prevent parts of the store from functioning properly.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

· Shopify and its affiliates, which host and operate the ecommerce platform.

· PayPal and other payment or checkout providers used to authorize and process payments.

· Meta, OnePixel, and advertising or measurement providers used to run and evaluate campaigns.

· Judge.me, Shopify Inbox, email providers, website hosting, security, customer support, and technology vendors.

· Shipping, fulfillment, warehouse, customs, and logistics providers that need information to deliver orders.

· Professional advisers, auditors, insurers, banks, authorities, regulators, courts, and law-enforcement bodies where reasonably necessary or legally required.

· A buyer, investor, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.

We do not knowingly sell personal information for money. However, our use of advertising pixels and related technologies may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws. Where required, you may opt out using the privacy or data-sharing controls provided on the website or by contacting us.

7. Marketing and Service Communications

We may send transactional or service messages about orders, payments, shipping, support, security, and incomplete checkouts. We send promotional email when permitted by applicable law and your preferences. You may unsubscribe from promotional email using the unsubscribe link in the message. Even if you opt out of marketing, we may still send non-promotional communications necessary to provide requested services or administer an order.

8. International Data Transfers

We are based in China and serve customers in the United States. Personal information may be processed in China, the United States, Canada, and other countries where Shopify, PayPal, Meta, our service providers, or logistics partners operate. These countries may have data-protection laws that differ from those in your place of residence. Where required, we and our providers use measures intended to protect information during international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, dispute resolution, tax and accounting obligations, legal compliance, and enforcement of agreements. Retention periods vary by data type and legal requirement. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should use care when sharing information online and protect your account and payment credentials.

11. Your U.S. Privacy Rights

Depending on your state of residence and subject to applicable thresholds, exceptions, and verification requirements, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to obtain information about our collection and disclosure practices; and to opt out of certain targeted advertising, sale, sharing, or profiling. You may also have the right to appeal a decision and to be free from unlawful discrimination for exercising privacy rights.

To submit a request, email hongweiop2023@163.com with the subject "Privacy Request." We may request information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer's identity.

12. Children’s Privacy

Our products may be intended for babies or children, but our website and checkout are directed to adult purchasers and are not intended for children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact us so that we can review and, where appropriate, delete it. Individuals who are not old enough to enter a binding contract should use the site only with the involvement of a parent or legal guardian.

13. Third-Party Websites and Services

The website may link to third-party websites, payment services, social networks, or applications. We do not control their independent privacy practices. Review their privacy notices before providing information to them.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. The revised version will be posted on the website with an updated effective date. Where required, we will provide additional notice of material changes.

15. Questions and Complaints

If you have questions, concerns, or complaints about privacy, contact us at hongweiop2023@163.com. We will review privacy requests and complaints in accordance with applicable law.