KNITNESTCO Return & Refund Policy

Return, exchange, cancellation, and refund terms for knitnest.cn

Brand	KNITNESTCO
Website	https://knitnest.cn/
Effective date	July 29, 2026
Language	English - website publication version

 

7-DAY RETURN WINDOW You may request an eligible return within 7 calendar days after the carrier marks your order as delivered. Please contact us before sending anything back; the public business address is not automatically the return address.

 

1. Return Eligibility

To qualify for a return, all of the following generally must be true:

· You contact us within 7 calendar days after the delivery date shown by the carrier.

· The item is unused, unwashed, unaltered, and in the condition in which it was received.

· The item is returned with its original packaging, tags, accessories, and any included gifts, where applicable.

· You provide the order number, the email address used for the order, and reasonable proof of purchase.

If an item is defective, damaged, incomplete, or different from what you ordered, contact us even if the ordinary condition requirements cannot be met.

2. How to Request a Return

1. Email hongweiop2023@163.com with your order number, the item you wish to return, and the reason for the request.

2. For damaged, defective, incorrect, or incomplete items, include clear photographs or video of the item, packaging, shipping label, and relevant defect.

3. Wait for our return authorization and instructions. We will provide the correct return address or another appropriate resolution.

4. Package the item securely and use a trackable shipping service. Keep the shipping receipt and tracking information until the return is completed.

Do not send a return to our public business address unless our customer service team specifically instructs you to do so. Unauthorized returns, refused deliveries, and return-to-sender parcels may be delayed or may not qualify as an approved return.

3. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and no later than 7 calendar days after delivery. Keep the item and all packaging while we review the request.

When the issue is confirmed as our error, we may offer a replacement, reshipment, full or partial refund, or another reasonable solution. We will cover reasonable approved return-shipping costs when a return is required because we sent the wrong item or the item arrived damaged or defective.

4. Change-of-Mind Returns and Customer Selection Errors

If you change your mind or selected the wrong color, style, quantity, or other option, an eligible item may still be returned within the 7-day window. You are responsible for the return-shipping cost. Original outbound shipping charges, customs duties, taxes, and similar fees are not refundable unless required by law or the return resulted from our error.

We do not charge a restocking fee for an approved return that meets this Policy.

5. Non-Returnable Items

The following items are not eligible for a change-of-mind return unless they are defective, damaged, incorrect, or applicable law requires otherwise:

· Items that have been used, washed, worn, altered, soiled, or damaged after delivery.

· Items missing original packaging, tags, accessories, or included components.

· Personalized, customized, or made-to-order products.

· Gift cards, if offered, and items clearly marked final sale before purchase.

· Items returned without authorization or after the return window has expired.

6. Refunds

After an authorized return is delivered, we will inspect it and notify you whether the refund is approved. Approved refunds are normally issued within 7 business days after we receive and approve the return.

Refunds are sent to the original payment method. For PayPal purchases, the time needed for the funds to appear depends on PayPal, your bank, or your card issuer. Currency-conversion differences and payment-provider processing times are outside our control.

If a returned item does not meet this Policy, we will explain the reason before denying the refund or applying any lawful adjustment.

7. Exchanges

Exchanges depend on product availability. For the fastest service, we may ask you to return the eligible item and place a new order. If the exchange is needed because of our error or a confirmed defect, we will provide an appropriate solution without charging an additional handling fee. For preference-based exchanges, the customer is responsible for applicable return and reshipping costs.

8. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order. Requests made within 12 hours of purchase have the best chance of being completed, but cancellation is not guaranteed. Once an order has entered fulfillment or shipped, it cannot normally be canceled and the return process must be used instead.

9. Shipping Delays and Orders Not Received

If we cannot ship within the time stated at checkout or in our shipping information, we will provide an update and, where required, the option to accept the delay or cancel for a refund. If tracking shows an unusual delay, loss, or delivery problem, contact us so we can review the shipment with the carrier and offer an appropriate solution.

10. Contact Information

Customer service email: hongweiop2023@163.com

Brand: KNITNESTCO

Website: https://knitnest.cn/

Important: Contact customer service for the authorized return address before mailing a return.